Posted by Rita on October 07, 1999 at 06:31:18:
I recently purchased a windshield from Accessory Warehouse to my dismay. I put it on the bike and decided that I didn't really like it. My SO called the company to see if we could exchange it for another one and they told him sure. He informed them that we had it out of the box and on the bike. They told him that they would send the other shield right out. When they received the original shield we sent back, they called us and said that they would not accept it because it had scratches on it. We don't recall seeing anything but a few of our fingerprints on it when we boxed it back up. We didn't even clean those off for fear of scratching it in the process. Well yesterday we received a shield which turned out to be the one we were wanting to exchange the original for, which by the way had some major scratches on it. Makes you wonder doesn't it. I also received my credit card statement yesterday which had 2 charges for shields on it. We called the company and were told that we ordered the second shield, and that it was not their policy to send out an exchange before receiving the original. Well policy or not that is exactly what happened and we did not order another shield. She said that we gave them the credit card number when we ordered the second shield, which we of course didn't. We informed her that they had it on file from my first order and she didn't quite know how to respind to that. Why would I need 2 shields for 1 bike? Also the woman who told us we could exchange the shield is no longer working for them. After 20 minutes of explaining and arguing with the woman on the other end of the phone, she finally conceded to take the second shield back and give me a full refund plus pay shipping. We'll see if this really happens. I have yet to receive the original shield back - am interested to take a look at these terrible scratches that I supposedly put in it. I have never before had anyone not accept merchandise back for a refund or exchange. I will never again do business with Accessory Warehouse!!! and hope that none of you are inclined to either.
Happy riding